Refund policy

Thank you for choosing to shop with Koikoiinbox!

We appreciate your support and hope you enjoy your shopping experience with us.

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Personalised or custom-made products
  • Special order items
  • Perishable goods (including food)
  • Sale or clearance items
  • Gift cards

Refund Eligibility

We do not offer refunds, exchanges, or store credits for:

  • Change of mind
  • Incorrect information provided by the customer (including spelling, names, colours, dates, addresses, or other personalisation details)
  • Personal preference or dissatisfaction after purchase
  • Failure to read the product description before ordering
  • Ordered the incorrect item(s) by mistake.

Please carefully review your order before completing your purchase.

Damaged, Faulty or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, faulty, or incorrect item, you must contact us within 3 days of receiving your parcel by emailing hello@koikoiinbox.com. Otherwise, we are not liable for any missing or damaged items. 

Please include:

  • Your order number
  • A description of the issue
  • Clear photos of the item(s), packaging, and any damage

Once we have assessed and verified the issue, we will arrange an appropriate refund.

Missing or Short Items

If you believe an item is missing from your order, please contact us within 3 days of receiving your parcel and provide:

  • Your order number
  • Photos of all items received

We will investigate the claim by reviewing our packing records, including CCTV footage where available.

If the claim is verified, we will refund the missing item(s). We do not provide replacement items for missing or short items.

Koikoiinbox reserves the right to decline any claim that cannot be reasonably verified.

If we approve a return:

  • The item must be returned unused and in its original packaging or condition. 
  • Return instructions will be provided before any item is sent back.
  • Items returned without prior authorisation will not be accepted.
  • Both return and re-delivery fee must be paid by the customer. 


Contact Us

If you have any questions regarding your order, please contact us at:

Email: hello@koikoiinbox.com

Thank you for supporting Koikoiinbox. We appreciate your understanding and are committed to providing quality products and excellent customer service.